Terms & Conditions
Payment for all goods is by debit card, credit card and American Express only. Orders are subject to payment verification and acceptance before they are shipped.
DAVID ELMAN employs Direct Payment Solutions (DPS) for online credit card processing. The DPS website uses SSL (Secure Sockets Layer) technology. This is a method of ensuring that information submitted is secure and cannot be accessed by unauthorized
users. Your credit card information is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access the DPS website secured with SSL you will see the url prefix change from http: // to https: //.
Prices on this website are expressed in New Zealand or Australian dollars. The total cost of your purchase including shipping will be shown in New Zealand dollars on your credit card or bank statement. Local import duties may be payable when you receive your order. It is your responsibility to pay this.
DAVID ELMAN are pleased to offer all customers free shipping on online orders within New Zealand.
Shipping to Australia is charged at one flat fee of $30 for one transaction, regardless whether you buy one pair or a few.
At DAVID ELMAN, our goal is to dispatch your order within 2 working days. Within the busy sale period we will do everything we can to dispatch within 3 working days. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative or receive a full refund. Items shipped within New Zealand are expected to arrive within 5 working days or less depending on the location.
DAVID ELMAN cannot take responsibility for any delays caused by destination customs clearance processes. We are unable to redirect orders once they are dispatched.
Note: For security purposes, all packages must be signed for on delivery so please take account of this when selecting your delivery address. Anyone at the delivery address who receives the goods shall be presumed by DAVID ELMAN to be authorised to receive the goods on your behalf. PO Box delivery is available for NZ customers only and not available for international customers.
It is vital that your details are completed in full to ensure accurate sending and tracking of your purchases.
Please note we currently only ship to New Zealand and Australia.
All online orders are final, No cancellations after confirmation. Please refer to our Returns Policy should you want to return any item
Returns & Exchanges
Please refer to our Returns Policy
Goods sold by DAVID ELMAN are covered under the Consumer Guarantees Act of 1994 (New Zealand). Any disputes arising between DAVID ELMAN and the consumer will be determined by courts or tribunals in New Zealand.
DAVID ELMAN is a registered trademark of DAVID ELMAN Limited.
Company registration number 116193.
DAVID ELMAN Limited - PO Box 1717, Shortland Street, Auckland 1140, New Zealand.