Help

DAVID ELMAN HELP 

Q. What is your process for laybys? 
We do not currently have the functionality to process laybys online however click here for information on our in-store layby policy.

Q. How do I become a DAVID ELMAN VIP?
Just sign up here enjoy these FABulous benefits:

Advance notification of sales
Advance access to pre-order the new seasons range to ensure you get your size!
Invites to exclusive VIP events
Emails keeping you up to date with the latest promotions, new arrivals, trends, and much more

Q. How do I change my personal details?
Please Login to change your personal details such as postal address. 

Q. Do you have any stores in Australia?
It is great to see you are so eager to shop with us! Unfortunately, we do not have any stores located in Australia, we only have stores based in New Zealand. However, we do ship to Australia, so you can shop with us online.

Q. What is your delivery time for online purchases? 
Our goal is to dispatch your order within 2 working days.  Within the busy sale period we will do everything we can to dispatch within 3 working days.  In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative or receive a full refund.  Items shipped within New Zealand are expected to arrive within 5 working days or less depending on the location.